Let us answer your frequently asked questions
Where can I ski with H2Osmosis Sports/H2OProShop.com?
For your waterskiing and waterski training, we have the H2Oz Training Center at our new site, Oz, in Charleston, SC. For more info on how to book your sets at Oz, or arrange to demo some of the gear we offer, call 843.793.4470, email us, or go to http://www.h2osmosis.com/spip.php?page=trainingcenter.
Where do I get my watersports gear?
We offer the ease of online shopping at H2OProShop.com, or you can call our retail shop H2Osmosis Watersports Outfitters in Talking Rock, GA (which is also the location of our H2OProShop.com offices and shipping and receiving facility at 866.213.7993. Your gear will be shipped either from this Georgia location or from one our satellite shops like the training center in Charleston, South Carolina.
What is Ride Before You Buy?
We recognize that it is difficult to decide what ski or board is best suited for you so we have set up the Ride Before You Buy (RBYB) Program to give you a chance to find the right ski for you. If you know you are going to buy a ski or board, but you just don’t know which one to choose, you can pay us a deposit of $500 or 50% of the price of the ski (whichever one is less) and try the ski of your choice. You have a two week trial period and if you decide to buy the ski you pay the difference and you’re all set. If you think there might be a better ski out there for you, return it and pay the $50 demo charge and then we will ship you another ski to try. You can repeat this process as many times as you want until you find the right ski for you. The only catch is that you pay the shipping costs and your deposit is your commitment to buy a ski or board from us.
What is your return policy?
- You must call our toll free number (866.213.7993) and request an RA# in order to return any product.
- All items (that are not faulty) are subject to a 15% restocking fee if not returned within the 14 day return period (you must request the RA# within this period).
- Customer is responsible for returning item using the courier of their choice so long as it has tracking. Must have original packaging and receipt and be in original condition.
- If the product is not in its original condition, it can not be returned unless it is faulty. This means that a customer can not drill new holes in their ski to accomodate an older style binding. If this is the case, we will not accept the return.
- Boots can only be demoed through our RBYB Program rules.
- Products bought and then used can not be returned unless defective.
How does H2Osmosis Sports/H2OProShop.com establish pricing?
We sell all of our gear at the minimum advertised price allowed by our vendors. We are committed to offer this lowest possible pricing to our customers in order to insure that we offer you every possible break that we can. We add our great customer service on top of this great pricing at no additional cost and we like to believe that with our technical experience we give you no choice but to buy from us.
What does H2Osmosis Sports/H2OProShop.com offer as value added service?
In addition to your easy access to our Training Center in Charleston, SC as well as any of our knowledgeable staff, we offer several ways for you to feel as though you have gotten more than you paid for when you buy from us. We offer, one Free Video Analysis with every NEW ski purchase as well as offering a one year tech service plan that allows you to dial in your gear and insure that you are getting the most out of your gear. We also offer product discounts to add to your large purchases. Additionally we offer frequent coupons to our valued customers to help ease the cost of following your watersports passion. Details of our Value Added Options are:
Add a Tech Geek pack to any ski purchase for $89 normally $125): Includes an 8”dial caliper, 5/32 T-Handle allen wrench, 1/8” T-Handle allen wrench, and one set of angle gauges.
Add a ski sock and fin protector combo to any ski purchase for $59 (normally $78)
The H2Oz Tech Service Plan includes:
- One free Video Analysis Session (mail or email a video and we will give you some coaching and setup tips) or one free coaching session at the H2Oz Training Center in Charleston, SC
- Unlimited emails and calls to one of our friendly tech staff at the H2Oz Training Center (our tech and training Center in Charleston, SC) for setup tips for your ski
- 15% off of all Video Analysis Sessions for one year
We hope that we can give you a reason to do business with us. We truly value the opportunity to work with you. IF for any reason we do not meet your expectation, let us know and we will figure out how to better serve your needs.
Thanks for your interest and most importantly, thanks for your business.
How we can add value to your purchase...
We at H2Osmosis try to do our best to bring you top notch customer service as well as the highest quality knowledge of all the top products. Going along with this, we have created and re-created a few service programs to let you, the water sports enthusiast, know why you will be happy and confident with your purchase from H2Osmosis Sports.
Introducing our new One Year Tech Service Plan This plan is free with all NEW slalom ski purchases or you can purchase it for $85.
The H2Oz Tech Service Plan includes:
One free Video Analysis Session (mail or email a video and we will give you some coaching and setup tips) or one free coaching session at the H2Oz Training Center in Charleston, SC
Unlimited emails and calls to one of our friendly tech staff at the H2Oz Training Center (our tech and training Center in Charleston, SC) for setup tips for your ski
15% off of all Video Analysis Sessions for one year
Add a ski sock and fin protector combo to any ski purchase for $49 (normally $78)
Add a Tech Geek pack to any ski purchase for $89 (normally $125): Includes an 8”dial caliper, 5/32 T-Handle allen wrench, 1/8” T-Handle allen wrench, and one set of angle gauges.
Re-Introducing: The H2osmosis Ride Before you Buy aka Slay before you Pay Program
We recognize that it is difficult to decide what ski or board is best suited for you so we have set up the Ride Before You Buy (RBYB) Program to give you a chance to find the right ski for you. If you know you are going to buy a ski or board, but you just don’t know which one to choose, you can pay us a deposit of $500 or 50% of the price of the ski (whichever one is less) and try the ski of your choice. You have a two week trial period and if you decide to buy the ski you pay the difference and you’re all set. If you think there might be a better ski out there for you, return it and pay the $50 demo charge and then we will ship you another ski to try. You can repeat this process as many times as you want until you find the right ski for you. The only catch is that you pay the shipping costs and your deposit is your commitment to buy a ski from us.
Demo the Warp 8
So the question has been put out there, can you demo the Warp 8 through us? Here is the program (and due to the higher cost of the ski the program looks a little more intimidating, but don’t be afraid...it just may be worth it).
Deposit: $500 and card is authorized but not charged for the remaing value of the ski Demo charge if ski is returned in same condition: $200 Demo period: 2 weeks Note: Other charges may be assessed if there is any damage to the ski. WE will take photos of the ski before it leaves our shop and when it returns.
But don’t get us wrong, we want you to experience the Warp 8 and want you to have the opportunity to try it. Let us know if you are interested by calling us at 866.213.7993, or emailing us.
